Systems Engineer / BigFix Administrator

Location: Bethesda, Maryland
Date Posted: 02-27-2015
Ariadne is currently searching for a Systems Engineer/BigFix Administrator to provide comprehensive patching, release, and operations support for enterprise systems at the National Institutes of Health (NIH).

Primary Responsibilities:
• Provide systems engineering and architecture support to ongoing infrastructure operations and projects to maintain highly efficient networks of shared computing resources and data.
• Maintain hardware and software across all environments (physical, virtual, cloud) and all platforms (Windows, Linux, and Mac).
• Manage patching and software release distributions to servers and workstations using IBM BigFix; create and test packages prior to release.
• Deploy approved release packages and break-fix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
• Develop and maintain small software tools and custom scripts, using PowerShell, Visual Basic, and Wise, to automate repetitive tasks and improve user access to self-service options.
• Troubleshoot and resolve issues as required, and propose and implement changes aimed at continuous improvement.
• Draft user communication and issue email notifications to key stakeholders and the user community regarding environment changes, patches, and outages, both planned and unplanned.
• Break down, set up, and transport IT equipment during moves within and between government-owned or leased data centers and offices for relocation and/or surplus activities.

Qualifications:
• Bachelor’s Degree in Computer Science, Information Systems, or other related business, scientific, or technical discipline
• Experience supporting Windows, Mac, and Linux systems in a complex research-based 24/7 enterprise environment
• Experience using IBM BigFix and other tools for software distribution and reporting to include
• creating custom fixlets in BigFix and deploying OEM and custom fixlets and actions across the full enterprise and administering BigFix Web UI
• Experience scripting solutions using PowerShell, Visual Basic, and/or Wise
• Knowledge of basic Windows command line executables and switches syntax
• Experience creating and modifying Microsoft Installer (MSI) packages
• Experience using the Microsoft Deployment Toolkit (MDT) to manage desktop and server deployments
• Experience managing Active Directory and other directory services, such as Lightweight Directory Access Protocol (LDAP), SAML, and Kerberos
• Ability to effectively and confidently communicate – in writing and presentations – complex topics and procedures with team members and all levels of customer stakeholders
• Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
• Demonstrated ability to analyze problems and propose multiple alternative solutions
• Experience with hardware and software for networking; distributed computing; virtualization; large-scale, high-performance storage systems; databases; telephony; and cloud computing
• Experience managing work using agile and ticketing systems such as JIRA and ServiceNow
• Applicable certifications to demonstrate technical competencies: Examples include certifications as those from CompTIA (A+, N+, Project+, Security+, etc.), ITIL v3, Apple, Linux, Microsoft, etc.
• Must meet all requirements for obtaining and maintaining a Public Trust Clearance

Additional Information: 

Founded by experts in computational biology in 2002, Ariadne brings deep experience in high-throughput informatics and software design for life sciences research applications along with bench-level biological and software engineering expertise. Ariadne has a history of outstanding performance providing biomedical IT Services and Software Solutions to government and commercial customers. We have maintained strong and long lasting relationships with our customers, vendors, and staff.
Ariadne offers a competitive salary and an excellent benefits package including BlueCross BlueShield health insurance with 100% company paid premiums, 401K program with matching and immediate vesting, paid time off and holiday pay, life insurance, flexible spending and disability coverage. We promote an excellent work/life balance with a 40-hour workweek and a chance to work alongside accomplished scientists at NIH. Ariadne is an equal opportunity employer.

Thank you for your interest in employment at Ariadne!
We look forward to reviewing your application.

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